Privacy Policy

WordPress

Who we are

Our website address is: https://richmondmuseum.org.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

We collect information about visitors who comment on Sites that use our Akismet Anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

We collect information about you during the checkout process on our store.

WooCommerce

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

This website utilizes Donation Platform for WooCommerce, a plugin designed to facilitate donations.

By making a donation through our website, you acknowledge and agree to the following:

• Any information provided during the donation process, such as name, email address, and donation amount, may be securely stored in our website’s database.
• Donation Platform for WooCommerce provides an anonymized donor wall / Leaderboard feature to showcase donations. You have the option to specify how you would like your donation to be listed during the checkout process.
• We may use the provided information to:
  • Thank you for your donation via email or other communication methods.
  • Issue receipts for your donations.
  • Comply with any legal obligations regarding donation records and reporting.
  • Provide you with a donation thank you certificate.
• Your information will not be disclosed to third parties except when required by law, with your explicit consent, when necessary for providing our services such as payment processing, and in cases where it is in our legitimate interest, such as fraud prevention.
• By using this extension, you may be storing personal data or sharing data with external services. Learn more about how this works, including what you may want to include in your privacy policy.

Hustle

Which modules collect personal data?

We use Hustle to create a Pop-up module in order to collect subscribers for our Museum newsletter.

What personal data do we collect and why?

When visitors or users submit a form or view a module, we capture the IP Address for analyisis purposes. We also capture the email address and might capture other personal data included in the form fields.

How long we retain your data

When visitors or users submit a form or view a module we retain the data for 30 days.

Where we send your data

All collected data might be shown publicly and we send it to our workers or contractors to perform necessary actions based on the form submission.

Third Parties

We use Mailchimp to manage our subscriber lists. Their privacy policy can be found here : https://mailchimp.com/legal/privacy/.

We use reCAPTCHA to protect your website from fraud and abuse. Their privacy policy can be found here : https://policies.google.com/privacy.

Cookies

By default Hustle uses cookies to count how many times each module is visualized. Cookies might be used to handle other features such as display settings, used when a module should not be displayed for a certain time, whether the user commented before, whether the user has subscribed, among others, if their related settings are enabled.

The Events Calendar

What personal data we collect and why we collect it

Event, Attendee, and Ticket Purchaser Information

If you create, submit, import, save, or publish event ticket information, as well as obtain RSVPs or purchase tickets to events, such information is retained in the local database:

• Attendees information (RSVPs and Tickets): name and email address
• Ticket information (RSVPs and Tickets): name, email address, and ticket number/SKU (via check-in page)
• Ticket purchaser information: name and email address
• Ticket purchaser billing address, which is collected through the use of WooCommerce, Easy Digital Downloads, or PayPal

Please note: The website owner can collect nearly any Attendee Information requested from ticket buyers by creating a custom registration form.

Event, Venue, and Organizer Information

If you create, submit, import, save, or publish Event, Venue, or Organizer information, such information is retained in the local database:

• Venue information: name, address, city, country, state, postal code, phone, website, geographical coordinates (latitude and longitude)
• Organizer information: name, phone, website, email
• Event information: website, cost, description, date, time, image

Importing Events, Venues, and Organizers:

• All data present within a CSV or ICS file and external URLs (for events, venues, organizers, and tickets)
• Import origin data (URL from where events are being imported—such as Eventbrite, MeetUp, other compatible URL sources, and more, which can include similar or same data as listed above)
• Eventbrite Ticket information: name, description, cost, type, quantity

Please note that to create new events through the Community Events submission form, a user must hold a website account on this domain. This information is retained in the local database. It is also possible to create events anonymously, if the site owner has this option enabled.

When purchasing Eventbrite Tickets, attendee, purchaser, and order information are stored and managed by Eventbrite.

API Keys

We make use of certain API keys, in order to provide specific features.

These API keys may include the following third party services:Google Maps (API key), Meetup (OAuth token), PayPal (email, Client ID, Client Secret), Eventbrite (API key, auth URL, Client Secret), and Zoom (email, Client ID, Client Secret).